Important Information
Policies
To help make your stay at The Royal Kandyan in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies cover arrivals, pets, smoking, and room requests.
The policies at The Royal Kandyan cover arrival times, pets, smoking, parking, children, room assignment, and reservation changes. Free Wi-Fi, parking, housekeeping, and recreation are among the property amenities, while each room remains subject to its selected bedding, balcony, occupancy, accessibility, and cancellation conditions.
- Check-In and Check-Out
Standard check-in begins around 2:00 PM, and check-out is by 12:00 PM. Late check-out may be available by request and depends on availability.
- Pet and Smoking Policies
Pets are not allowed at The Royal Kandyan. Listed guest rooms are non-smoking, so smoking should not be expected inside accommodation.
- Children and Extra Bedding
Children can stay at the property, although current room information does not consistently confirm extra-bed availability across all categories. Family bedding needs should therefore be matched carefully to the selected room before arrival.
- Payment and Cancellation
Payment and cancellation requirements depend on the selected reservation and rate. Any deposit, prepayment, or non-refundable conditions should be checked with the chosen booking before confirmation.
- Parking and Special Requests
Parking is available on-site. Specific bedding, balcony placement, accessible features, late check-out, and other special requests remain subject to availability and should be confirmed in advance when essential to the stay.